Resources
Please ensure that the merchant has the correct links set on their website and Google My Business Account else they will continue to receive orders on their existing online ordering platforms and not through their Clover Account, you may need to have the client reach out to their web developer or provide us with the ability to login so we can update the links
Use this form to Request an App Built
Please ensure that the client’s Clover Merchant Account has Smart Online Order installed as per the following link: https://docs.zaytech.com/knowledge/smart-online-order-complete-setup-instructions
App creation usually takes 1 – 2 business weeks depending on existing requests and App/Play Store review and approval turnaround.
Use this form to Request Physical QR Code Stickers
Please ensure that the client’s Clover Merchant Account has Smart Online Order installed as per the following link: https://docs.zaytech.com/knowledge/smart-online-order-complete-setup-instructions
When filling out the form, please include the client’s full business name and address where the QR Codes should be shipped, will be shipped using USPS standard shipping, and its average shipping time from CA to the client’s state/city.
Included below is a link to the basic QR code generator available on our website:
LINK
Use this Form to Request a Specific Loyalty Program for Merchant
In order to be able to configure loyalty the client will first need to have Smart Online Order installed onto their Clover Merchant Account:
https://docs.zaytech.com/knowledge/smart-online-order-complete-setup-instructions
And have set up a subdomain, and created a loyalty dashboard account from the following page:
http://v2.dashboard.smartonlineorder.com/
Full configuration will require your users to have a branded mobile app, basic loyalty is available for users who only have the base Smart Online Order system setup.
Use this form to Request a Website Build
Please ensure that the client’s Clover Merchant Account has Smart Online Order installed as per the following link: https://docs.zaytech.com/knowledge/smart-online-order-complete-setup-instructions
If the client wishes to use their existing hosting or a domain name they own on their own website hosting they will need to provide us with access to their web host where they have their domain of choice by delegating access to our email of [email protected] Included below is an example on how to set up delegated access for a client hosting a domain on GoDaddy:
https://www.godaddy.com/help/invite-a-delegate-to-access-my-godaddy-account-12376
Website creation and setup usually takes 1 – 2 business weeks depending on existing requests.
Use this form to Request changes to a Website
By default our websites link to the client’s Yelp page for business hours so to update business hours the merchant would only need to update their Yelp site’s business hours.
Changes will be performed by our website team and on average will take about 2-3 business days depending on existing issues they are working on.
Use this form to make updates to website
By default our websites link to the client’s Yelp page for business hours so to update business hours the merchant would only need to update their Yelp site’s business hours.
Changes will be performed by our website team and on average will take about 2-3 business days depending on existing issues they are working on.
Use this form to Request Physical QR Code Stickers
Please ensure that the client’s Clover Merchant Account has Smart Online Order installed as per the following link: https://docs.zaytech.com/knowledge/smart-online-order-complete-setup-instructions
When filling out the form, please include the client’s full business name and address where the QR Codes should be shipped, will be shipped using USPS standard shipping, and its average shipping time from CA to the client’s state/city.
Included below is a link to the basic QR code generator available on our website:
LINK
Use this form to Request a Branded Mobile App Logo Change
Branded App logo changes will require Android and Apple Approval which can take an average of 5 business days.
Turnaround mostly relies on how fast the app/play store reviewer is able to review our new app version but can range from 4 – 7 business days and can at times be longer at times particularly close to holidays.